Customer Service Agent

Customer Service Agent

2023-07-03 – 2023-08-02

REF: JHB000750


Eastern Cape, East London

(Market related)

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our base
East London Airport. The successful application will report to the Airport Manager


  • Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
  • Manage flight delays and or cancellations;
  • Handle and safeguard of confidential information.


  • Grade 12;
  • Airport experience and ticket sales within an aviation concern;
  • Excellent written and verbal command of the 
  • English language including proper phone etiquette;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • No criminal or credit record;
  • Able and willing to work on weekends, public 
  • holidays and flexible hours and shifts as required;
  • Own transport would be an advantage.


  • Punctual;
  • Excellent understanding of delivering great customer service; 
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate time keeping;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal hours including additional shifts,
  • Remains focused in order to handle objections;
  • Customer focused and service orientated.


  • Suitable qualified candidates are invited to complete the prescribed form, available on our career site:
  • No external email applications will be accepted. 
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  • FlySafair reserves the right
    •  Not to proceed with this vacancy
    •  To appoint the selected candidates based on its operational requirements. 
  • Reference number – JHB000750

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