Customer Service Administrator


 Posted Date: 2023/06/07

Reference Number: #MGO5


Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.

We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.


Essential Skills:

  • Attention to detail
  • Demonstrate ability to achieve in a target-focused environment
  • Ability to multitask, work to tight deadlines and possess good analytical skills
  • Experience in prioritizing workloads
  • Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills
  • Maturity to deal with difficult situations with a smile and empathy
  • The ability to work under pressure within busy times yet still provide an exceptional service

Min Entry Level Experience:

  • Customer Service: 1 year
  • Experience working with UK/USA clients
  • Contact Centre Experience: 1 year
  • Experience working in a KPA/Target driven environment


  • Matric
  • No Criminal Record

Key Roles/Duties

  • Answering a variety of incoming calls in a timely manner, delivering a professional and efficient service
  • The receiving, processing, and co-ordinating of referrals. This involves liaising with patients, clinicians and external health professionals and providing a range of related support services.
  • Performing administrative functions associated with booking appointments and dealing with and resolving queries.
  • Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
  • Courtesy calling patients, reminding patients of their appointments and informing them of clinic locations and any preparation
  • Re-arrange patient appointments within set KPIs/SLAs
  • To provide non-clinical advice about clinic appointments and preparation
  • To ensure all telephone enquiries are answered confidently, to provide a customer-focused approach.
  • Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

Work Level
Job Type
8,000.00 – 10,500.00
EE Position
Airport Industria

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