|Call Centre: Agent
|354 – Premier Meadowview Depot
|Job Type Classification
|Location – Country
|Location – Town / City
|Location – Province
|Premier FMCG leads the Fast-Moving Consumer Goods (FMCG) industry with unwavering dedication to excellence and innovation. We are shaping the future of consumer goods and seek a remarkable Call Centre: Agent to join our devoted team.
The Call Centre Agent will play a vital role in being a strategic link in our customers’ communication processes, committed to exceeding their expectations by managing customer information and processing of orders received from various sources.
Excellent customer: Always maintain relations and have a professional attitude. Ensure excellent and professional customer service – first call resolution including effective soft skills, telephone and e-mail etiquette but not limited to business writing.
Communication & stakeholders Engagement: Assist other departments as needed on order specifications, additional needs, or special requirements.
Capturing of information: Ensure accurate capturing of information received from various sources on the relevant systems daily.
Operating guidelines: Obtain 100% on all call by adhering to operating guidelines and standard procedure (quality, accuracy & behavior)
Maintenance functions: Perform regular daily order schedule maintenance functions such as customer sales order hold removal and obtaining official authorization numbers from various buying groups.
Verification Process: Responsible for order entry and verification against customer order.
Teamwork: Working with the rest of the team to ensure the entire order processing function is running efficiently.
Call Allocation: Ensure that all incoming calls are answered within the allocated timeframe as per standard processes.
Education: Matric Certificate. Relevant sales qualification will be advantageous.
Essential: 1-2 years of previous working experience dealing with customers.
1-2 years years of work experience in an FMCG environment
Desirable: 1-2 years exposure to the Call Centre/Telesales.
1-2 years of previous experience working on excel.
Knowledge: Basic call centre SOP’s knowledge Desirable, understanding of FMCG Manufacturing basic GP 2010-
Skills: Proficient in Communication-written, Problem-solving, Numerical ability. Organizational Understanding and Proactive thinking.
Please note that it is company policy to promote from within wherever possible, hence internal applicants will be given priority. We recruit and appoint in line with our Employment Equity Goals and objectives.