Call Center Operator
Location: Wadeville, Germiston, ZA, 1428
Req ID: 28116
Onsite or Remote: Onsite Position
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
The position will be based at Wadeville and the incumbent will report to the Supervisor – Call Centre.
Expediting breakdowns, from start to finish and maintaining the breakdown register.
Communicating with all business units and sales representatives to resolve customer issues.
Key Job Responsibilities
Job Specification (not totally inclusive)
- Answering of customer calls;
- Expediting breakdowns, from start to finish and maintaining the breakdown register;
- Daily receiving of customer orders on Proxy;
- Creation of sales orders on SAP;
- Daily actioning of customers RFQ’s;
- Creating of service notifications for CEP units on order (inclusive of PNC functions);
- Resolving breakdowns with no stock;
- Communicating with all business units and sales representatives to resolve customer issues.
- Qualifications/Requirements
- Minimum Skills and experience required
- Grade 12 or equivalent;
- Experience in a customer service call centre environment will be an added advantage;
- SAP proficiency;
- Proficient in MS Office Package: Excel;
- Driver’s license and own reliable transport.
- Additional Information
- Behavioral Competencies required
- Customer orientated;
- Self-motivated energetic individual;
- Must be willing to work shifts;
- Working without supervision;
- Able to work under pressure focused on accuracy;
- Mindful of continuous cost saving and working accordingly;
- Familiar with the Komatsu Way culture.
- Key Performance Behaviors
- Effective Relationships
- Critical Thinking
- Service Orientation
- Drive for Results
- Accountability Culture
- Adaptability
- Business Acumen
- Collaboration
- Communication
- Courageous Authenticity
- Customer Focus
- Emotional Intelligence
- Influence
- Innovation
- Operational Excellence
- Problem Solving
- Results Driven
- Technical / Functional Skills
Applicants whose skills, competencies and experience best match the above requirements will be invited for an interview