Admistrator (Lenasia)

Job Details

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Fidelity Services Group

Lenasia, Gauteng


Closing Date 10 October 2023

Job Details

Minimum experience
Entry Level

Company primary industry
Security and Investigations

Job functional area

Job Description

Admin Duties

  • Update the daily attendance register for the branch staff
  • Prepare the data for the NPS perception surveys on a monthly basis throughout
  • Check availability of all office supplies monthly and prepare orders as required throughoutLoad Warnings on Hr Manager
  • Log IT calls where needed

Payroll Submissions

  • Process all staff terminations on E-payroll immediately on the day of termination throughout
  • Capture all Annual leave/absenteeism forms on E payroll daily to prevent a bottleneck or backlog at the payroll cut-off dates throughout
  • Capture all PER forms as and when required, ensuring that all target dates are met
  • Capture daily attendance of staff
  • Place uniform orders
  • Book training
  • Check daily clockings of staff on back end
  • Check timebook and fix queries
  • Check simulated payslips and fix queries
  • Update the crime tracker 
  • Maintain the branch filing system
  • Call and communicate with clients daily
  • Receptionist duties – Meet and greet walk-in clients


  • Delegating walk in/phone in clients to correct department 
  • Switchboard 
  • Receiving calls and transferring to the correct person 
  • Taking message is staff not available to take call 
  • Correspondence 
  • Receiving incoming faxes – giving through to the correct person 
  • Purchasing 
  • Ordering stationery from HO, i.e. contract book etc 
  • Stationery requisitions i.e. pens, paper etc locally 
  • General grocery requisitions i.e. coffee, tea, sugar and milk 
  • Any other purchases as requested from time to time:
    • Obtaining quotation from supplier 
    • Creating/requesting requisition 
    • Obtaining PO from Procurement (HO) 
    • Placing order with the supplier 
    • Combine supplier invoice and PO after receiving and checking the goods 
    • Handing over to person receipting in the branch (Supervisor) 


  • Preparing the individual file 
  • Placing the relevant documentation in the file 
  • File alphabetically according to the Debtor Code 


  • Banking 
  • Daily banking 
  • Posting the banking on the Q-Drive 


  • Adhoc responsibilities 


  • Receiving leads (phone calls/walk in clients) 
  • Completing paperwork regarding leads (manual method) 
  • Capturing leads on Listener (same day) 
  • Capturing leads on Rep/Consultant individual pages – Q-drive 
  • Capturing leads on Sales Managers page – Q-drive 
  • Communicating lead-info to sales consultants via Listener / 1 SMS and 2 E-mail 
  • Drawing previous days leads from Listener / dividing between consultants and following normal lead process 
  • Daily reporting – Sales Activity Report at 16h00 to all the relevant staff 
  • Wednesday morning – send reminders to all consultants to update feedback on their individual pages on Q-drive 
  • Thursday mornings – action consultant instructions on Listener (i.e. close leads etc) 
  • Tuesday and Friday mornings – update self-generated leads 
  • Assisting with Telesales 

Client queries

  • Assisting walk-in clients with queries and liaising with HO (Sales) 


  • Minimum Grade 12 (Matric)
  • Minimum 2 years Administration Experience
  • Computer Literacy (Excel, MS Word, Outlook)

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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