RECEPTIONIST REF NO: 3/2/1/2023/522
Directorate: Spatial Planning and Land Use Management Services

SALARY : R171 537 per annum (Level 04)
CENTRE : KwaZulu Natal (Pietermaritzburg)

REQUIREMENTS : Applicants must be in possession a Grade 12 Certificate. No experience
required. Job related knowledge: Microsoft package.

Job related skills:
Telephone etiquette. Communication skills (verbal and written). Interpersonal skills. Switchboard operation skills. Ability to learn the Department’s service delivery components. Ability to take initiatives. Ability to work independently.
Ability to organise work. Ability to prioritise work.

DUTIES : Receive telephone calls, messages and channel to relevant role players. Take down messages when required. Distribute messages promptly. Attend to all clients and visitors to relevant officials promptly. Welcome, receive and direct clients to relevant units. Attend to all client’s queries. Supply basic information to customers regarding the Department`s services when required. Liaise with internal and external personnel. Provide relevant information as required.
Operate the switchboard by answering incoming and outgoing calls at all times.
Keep database of other important contact numbers on an on-going basis.
Report fault on the telephone system when needed. Utilise the Telephone Management System to monitor telephone cost on an ongoing basis. Screen
and forward calls. Receive telephonic messages. Operate office equipment such as fax machines and photocopiers. Update internal telephone directory
when required. Distribute internal telephone directory to internal users when required. Print telephone cost report for each extension monthly. Maintain telephone directory. Update telephone directory for the officials. Remove inactive users in the internal directory. Maintain and control visitor register at reception: Register visitors.

ENQUIRIES : Ms N Mkize Tel No: (033) 264 1416

APPLICATIONS : Applications can be submitted by post to: Private Bag X9132, Pietermaritzburg,
3200 or hand delivered during office hours to: 1st Floor, 270 Jabu Ndlovu Street, Pietermaritzburg, 3200.

NOTE : African, Coloured, Indian and White Males and African, Coloured, Indian and White Females and Persons with disabilities are encouraged to apply

CLOSING DATE : 25 August 2023 at 16:00

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