Call Centre Consultant Administrator

Call Centre Consultant Administrator

2023-07-19 – 2023-08-18




Gauteng, Tshwane (Pretoria)

8500.00 Monthly Basic Plus Commission

We are seeking a highly organised and customer-focused Call Centre Consultant Administrator to join our client’s dynamic team at a leading Insurance company based in Menlyn, Pretoria. The successful candidate will be responsible for providing exceptional customer service and administrative support to our clients. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Role and Responsibilities

  • Management of calls in a professional and efficient manner
  • Follow up calls where and when needed
  • Explanation of credit life insurance principles
  • Building professional relationships
  • Handling all information on basis of trust
  • Dealing with clients and processes in line with company procedures
  • Optimal use of the “Call Centre” computer system
  • Responsible for achieving personal target of the amount of successful Credit Life Insurance
  • policies per month
  • Follow the correct DC Credit Protect procedures
  • Complete the appropriate forms
  • Maintain professional interaction with AU and Banks
  • Prevent duplicate payments
  • Maintain good relationships with insurance companies and banks
  • Handle claims in a professional and an effective manner
  • Follow up and handle entire process of non-payers
  • Ensure confidentiality of database information
  • Any other instruction from Management
  • Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations, and confirmations are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets and achieve all service, productivity, and quality objectives. 
  • Create and maintain case management records of daily problems and remedial actions taken in a call center database.  
  • Leverage data and insights gathered in the call center to recommend and influence process-improvement opportunities.

Qualification and Education Requirements

  • Grade 12 / Matric
  • RE5 qualification (Advantageous)
  • FAIS qualifications (Advantageous)
  • Excellent Communication skills – must be able to speak English and Afrikaans
  • Handling calls in a professional and efficient manner
  • Call center process and systems proficiency
  • Computer literate:  MS Word, Excel, Outlook, SharePoint
  • Minimum of 1-year experience working in a call center

Apply Here:

Closing Date 18-08-2023

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