(344) Receptionist – CSD

Location: Pretoria, South Africa

JOB DESCRIPTION
Brief description
The main purpose of this position is to provide a professional and courteous reception service to the SARB visitors.

Detailed description
The successful candidate will be responsible for the following key performance areas:

Receive and welcome South African Reserve Bank visitors, maintaining a calm, courteous and professional demeanor at all times.
Organise self to ensure that work allocated is completed within set time and defined standards independently.
Receive, screen and respond to incoming telephone calls using own initiatives and where appropriate deal with queries and/or route calls to appropriate people.
Ensure that internal hosts are contacted timeously on arrival of visitors to the Bank.
Adequately respond to the public’s queries and redirect them to the relevant staff members where necessary.
Perform general administrative duties which include registering visitors, managing the allocation and return of visitors’ and parking cards as well as maintaining the visitors register.
Administer and maintain records pertaining to the issuing of access cards in accordance with relevant legislation.
Provide regular reports to the Team Leader in relation to the reception operations.
Willingly and independently make useful and meaningful changes to the manner in which he/she works within set time and defined standards.
Maintain a safe and clean reception area by following operating procedures and processes.
Answer and divert calls through switchboard.
Take and forward messages received when person requested is not available.
Assist with telephone inquiries by gaining and keeping abreast of matters within different Departments.
Record and report on telephonic trends and discussions.

QUALIFICATIONS
Job requirements

To be considered for this position, candidates must be in possession of:

A minimum of Grade 12,
Certificate in Reception or Call Centre
Registered PSIRA grade D/E officer would be an added advantage and
two to three years’ of reception experience in a Corporate Environment.
Additional requirements include:

Service delivery equipment/ tools/ machinery operating knowledge and skill
Service delivery reporting knowledge and skill; and
Service delivery knowledge and skill

Apply Here: (344) Receptionist – CSD