Coordinator – VAS & Mobile Operations

  • Job ID: 19673
  • Position Type: Full-Time
  • Job Function: Services & Other
  • Workplace Type: Head Office
  • Division: TFG Mobile
  • Province: Remote
  • Location: Remote
  • Suburb: Remote

Position Description:

A challenging opportunity exists within the VAS & Mobile Ops Department for a dynamic and assertive individual with a willingness to learn. 
Manage Incentives for stores on the Tuyu platform.
Assist in the tracking of fraudulent customer enrolments based on defined rules and processes
Assist in the roll-out of the agreed Incentive platform and manage this platform once in place (Pay2ID & TymeBank).
Manage monthly targets and KPI’s to meet agreed deliverables
Manage relationships with relevant business stakeholders
Efficient coordination and management of the teams in order for them to achieve target
Report extraction for VAS & Review performance statistics and escalate to Ops Manager for the required action to be taken to improve efficiencies
Authorize escalated financial transactions to reduce risk and financial loss to the business
Resolve all escalated queries effectively and efficiently
Ensure people management processes are utilized as needed
Deliver on all administrative tasks timeously and accurately
A management related qualification [advantageous]
To seriously commit to continuous learning (products and processes)
Exceptional analytical and decision-making ability
Strong numerical, problem solving and administrative skills
Excellent business communication skills
Proven experience in people management
Ability to work under pressure and multitask to meet targets
Excellent time management, planning, and organizational skills
To engage and influence relevant stakeholders on projects/initiatives
Good working knowledge of MS office (Outlook, Word and Excel (essential). 
Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.Please ensure that your Line and HR Managers   are aware of and support your application.

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