{"id":497,"date":"2023-07-03T13:09:09","date_gmt":"2023-07-03T13:09:09","guid":{"rendered":"https:\/\/sendcv.creativemindz.co.za\/?p=497"},"modified":"2023-07-03T13:09:09","modified_gmt":"2023-07-03T13:09:09","slug":"customer-service-agent","status":"publish","type":"post","link":"https:\/\/sendcv.creativemindz.co.za\/index.php\/2023\/07\/03\/customer-service-agent\/","title":{"rendered":"Customer Service Agent"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><a href=\"http:\/\/www.safairoperations.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/webapp.placementpartner.com\/client_data\/safair\/company.jpg\" alt=\"\"\/><\/a><\/figure>\n\n\n\n<p><strong>Customer Service Agent<\/strong><\/p>\n\n\n\n<p>2023-07-03 &#8211; 2023-08-02<\/p>\n\n\n\n<p>REF: JHB000750<\/p>\n\n\n\n<p>PASSENGER SERVICES<\/p>\n\n\n\n<p><strong>Eastern Cape<\/strong><strong>, East London<\/strong><\/p>\n\n\n\n<p>(Market related)<\/p>\n\n\n\n<p>Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our base<br>East London Airport. The successful application will report to the Airport Manager<\/p>\n\n\n\n<p><strong>RESPONSIBILITIES:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assist passengers with ticket sales, bookings and flight&nbsp;changes including explaining rules terms and conditions,&nbsp;regulations and procedures as required;<\/li>\n\n\n\n<li>Manage flight delays and or cancellations;<\/li>\n\n\n\n<li>Handle and safeguard of confidential information.<\/li>\n<\/ul>\n\n\n\n<p><strong>REQUIREMENTS:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Grade 12;<\/li>\n\n\n\n<li>Airport experience and ticket sales within an&nbsp;aviation concern;<\/li>\n\n\n\n<li>Excellent written and verbal command of the&nbsp;<\/li>\n\n\n\n<li>English language including proper phone&nbsp;etiquette;<\/li>\n\n\n\n<li>Good knowledge and understanding of a&nbsp;computer and Microsoft Office (Word, Excel and&nbsp;Outlook);<\/li>\n\n\n\n<li>No criminal or credit record;<\/li>\n\n\n\n<li>Able and willing to work on weekends, public&nbsp;<\/li>\n\n\n\n<li>holidays and flexible hours and shifts as&nbsp;required;<\/li>\n\n\n\n<li>Own transport would be an advantage.<\/li>\n<\/ul>\n\n\n\n<p><strong>PERSONAL ATTRIBUTES:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Punctual;<\/li>\n\n\n\n<li>Excellent understanding of delivering great&nbsp;customer service;&nbsp;<\/li>\n\n\n\n<li>High degree of patience and assertiveness;<\/li>\n\n\n\n<li>Conflict resolution skills;<\/li>\n\n\n\n<li>Trustworthy, professional and reliable, including&nbsp;dealing with confidential information;<\/li>\n\n\n\n<li>Immaculate time keeping;<\/li>\n\n\n\n<li>The ability to work well under pressure;<\/li>\n\n\n\n<li>Practice good time management and willingness&nbsp;to work longer than normal hours including&nbsp;additional shifts,<\/li>\n\n\n\n<li>Remains focused in order to handle objections;<\/li>\n\n\n\n<li>Customer focused and service orientated.<\/li>\n<\/ul>\n\n\n\n<p><strong>APPLICATION GUIDELINE:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suitable qualified candidates are invited to complete the prescribed form, available on our career site:\u00a0<strong>https:\/\/www.flysafair.co.za\/about-us\/careers<\/strong><\/li>\n\n\n\n<li>No external email applications will be accepted.&nbsp;<\/li>\n\n\n\n<li>Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.<\/li>\n\n\n\n<li>FlySafair reserves the right\n<ul class=\"wp-block-list\">\n<li>&nbsp;Not to proceed with this vacancy<\/li>\n\n\n\n<li>&nbsp;To appoint the selected candidates based on its operational requirements.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Reference number \u2013 JHB000750<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Customer Service Agent 2023-07-03 &#8211; 2023-08-02 REF: JHB000750 PASSENGER SERVICES Eastern Cape, East London (Market related) Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our baseEast London Airport. The successful application will report to the Airport Manager RESPONSIBILITIES: REQUIREMENTS: PERSONAL ATTRIBUTES: APPLICATION GUIDELINE:<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-497","post","type-post","status-publish","format-standard","hentry","category-customer-service-administrator","entry"],"_links":{"self":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=497"}],"version-history":[{"count":1,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/497\/revisions"}],"predecessor-version":[{"id":498,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/497\/revisions\/498"}],"wp:attachment":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/categories?post=497"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/tags?post=497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}