{"id":191,"date":"2023-06-13T14:34:40","date_gmt":"2023-06-13T14:34:40","guid":{"rendered":"https:\/\/sendcv.creativemindz.co.za\/?p=191"},"modified":"2023-06-13T14:34:41","modified_gmt":"2023-06-13T14:34:41","slug":"customer-service-administrator","status":"publish","type":"post","link":"https:\/\/sendcv.creativemindz.co.za\/index.php\/2023\/06\/13\/customer-service-administrator\/","title":{"rendered":"Customer Service Administrator"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"696\" height=\"211\" src=\"https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/06\/image-45.png\" alt=\"\" class=\"wp-image-192\" srcset=\"https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/06\/image-45.png 696w, https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/06\/image-45-300x91.png 300w\" sizes=\"auto, (max-width: 696px) 100vw, 696px\" \/><\/figure>\n\n\n\n<p><strong>CUSTOMER SERVICE ADMINISTRATOR (AIRPORT INDUSTRIA)<\/strong><\/p>\n\n\n\n<p>\u00a0<strong>Posted Date<\/strong>: 2023\/06\/07<\/p>\n\n\n\n<p><strong>Reference Number:<\/strong> #MGO5<\/p>\n\n\n\n<p><strong>Description<\/strong><\/p>\n\n\n\n<p>Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services.<\/p>\n\n\n\n<p>We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.<\/p>\n\n\n\n<p>Requirements<\/p>\n\n\n\n<p><strong>Essential Skills:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Attention to detail<\/li>\n\n\n\n<li>Demonstrate ability to achieve in a target-focused environment<\/li>\n\n\n\n<li>Ability to multitask, work to tight deadlines and possess good analytical skills<\/li>\n\n\n\n<li>Experience in prioritizing workloads<\/li>\n\n\n\n<li>Exceptionally empathetic \u2013 a clear and confident communicator with excellent communication and typing skills<\/li>\n\n\n\n<li>Maturity to deal with difficult situations with a smile and empathy<\/li>\n\n\n\n<li>The ability to work under pressure within busy times yet still provide an exceptional service<\/li>\n<\/ul>\n\n\n\n<p><strong>Min Entry Level Experience:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer Service: 1 year<\/li>\n\n\n\n<li>Experience working with UK\/USA clients<\/li>\n\n\n\n<li>Contact Centre Experience: 1 year<\/li>\n\n\n\n<li>Experience working in a KPA\/Target driven environment<\/li>\n<\/ul>\n\n\n\n<p><strong>Qualifications<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Matric<\/li>\n\n\n\n<li>No Criminal Record<\/li>\n<\/ul>\n\n\n\n<p><strong>Key Roles\/Duties<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answering a variety of incoming calls in a timely manner, delivering a professional and efficient service<\/li>\n\n\n\n<li>The receiving, processing, and co-ordinating of referrals. This involves liaising with patients, clinicians and external health professionals and providing a range of related support services.<\/li>\n\n\n\n<li>Performing administrative functions associated with booking appointments and dealing with and resolving queries.<\/li>\n\n\n\n<li>Contacting NHS patients to arrange a convenient appointment within set KPIs\/SLAs<\/li>\n\n\n\n<li>Courtesy calling patients, reminding patients of their appointments and informing them of clinic locations and any preparation<\/li>\n\n\n\n<li>Re-arrange patient appointments within set KPIs\/SLAs<\/li>\n\n\n\n<li>To provide non-clinical advice about clinic appointments and preparation<\/li>\n\n\n\n<li>To ensure all telephone enquiries are answered confidently, to provide a customer-focused approach.<\/li>\n\n\n\n<li>Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring<\/li>\n<\/ul>\n\n\n\n<p><strong>Work Level<\/strong><br>Junior<br><strong>Job Type<\/strong><br>Permanent<br><strong>Salary<br><\/strong>8,000.00 &#8211; 10,500.00<br><strong>EE Position<br><\/strong>No<br><strong>Location<br><\/strong>Airport Industria<\/p>\n\n\n\n<p><strong>Apply Here:<\/strong> <a href=\"https:\/\/mango5.mcidirecthire.com\/External\/Job?Ref=TEkBhDYErs0qhHgueWeCgt%2fyRI%2bcnPLR1MRk1RR6CprFrXLdxUBmuvDnnTmdoKy7ubJvYnn2Mt%2bWMUffxyMi%2f0XnKrdWB2HNHYdaoWqTzvjxTQ%2frH1DaUOyVseZI6IMaKhI7g45bOQiUtY2Aa34IYg%3d%3d\">https:\/\/mango5.mcidirecthire.com\/External\/Job<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CUSTOMER SERVICE ADMINISTRATOR (AIRPORT INDUSTRIA) \u00a0Posted Date: 2023\/06\/07 Reference Number: #MGO5 Description Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients. Our office in Cape Town has a rich history of delivering best-in-class BPO services. We are looking for a highly driven, focused and detail-orientated [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-191","post","type-post","status-publish","format-standard","hentry","category-customer-service-administrator","entry"],"_links":{"self":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=191"}],"version-history":[{"count":1,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/191\/revisions"}],"predecessor-version":[{"id":193,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/191\/revisions\/193"}],"wp:attachment":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=191"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/categories?post=191"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/tags?post=191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}