{"id":1804,"date":"2024-05-17T01:51:53","date_gmt":"2024-05-17T01:51:53","guid":{"rendered":"https:\/\/sendcv.creativemindz.co.za\/?p=1804"},"modified":"2024-05-17T01:51:55","modified_gmt":"2024-05-17T01:51:55","slug":"contact-centre-consultant-x2","status":"publish","type":"post","link":"https:\/\/sendcv.creativemindz.co.za\/index.php\/2024\/05\/17\/contact-centre-consultant-x2\/","title":{"rendered":"Contact Centre Consultant X2"},"content":{"rendered":"\n
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CONTACT CENTRE CONSULTANT X2 (NORTHERN SUBURBS – CAPE)<\/strong><\/p>\n\n\n\n

REFERENCE NUMBER<\/strong>: CF-49<\/p>\n\n\n\n

DESCRIPTION<\/strong><\/p>\n\n\n\n

We have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. <\/p>\n\n\n\n

As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction. <\/p>\n\n\n\n

The Contact Centre Consultant accesses, gathers and educate customers on personal confidential financial information, loans, and transaction history.<\/p>\n\n\n\n

Key Performance Areas:<\/p>\n\n\n\n

1.Operational Productivity
As per KPI scorecard, including but not limited to the following tasks:
\u2022Analysing information to identify and solve account queries
\u2022Offer information to customers on transaction history
\u2022Gathering information to establish eligibility for loans
\u2022Educate\/inform customers on loans qualified for and complete the loan application where applicable
\u2022Educate\/inform customers on payment history
\u2022Capturing personal financial info i.e., salary, debt, household income & expenditure
\u2022Capturing confidential customer information
\u2022QA, AHT, Productivity, Adherence, Idle Time, Absence, Time keeping<\/p>\n\n\n\n

2.Capfin Customer Experience<\/p>\n\n\n\n

\u2022Conducts calls in a professional manner and ensuring the correct customer information is captured on Captivate
\u2022Updating of Captivate accurately
\u2022Ability to use positive language while speaking to Capfin customers
\u2022Show empathy towards your customers on the call
\u2022Move from inbound\/outbound\/multimedia when we experience high call volumes
\u2022Follows all scripts accurately, while providing exceptional customer services
\u2022Follows all call processes in such a way that Quality Assurance processes are met to ensure the business always remains complaint
\u2022Provides a positive customer experience that promotes positive Customer Satisfaction Survey
\u2022Illustrates Good listening skills and positive objection handling
\u2022Striving for First Call Resolution<\/p>\n\n\n\n

REQUIREMENTS<\/strong><\/p>\n\n\n\n

Qualification<\/strong><\/p>\n\n\n\n

\u2022Grade 12 (Matric)<\/p>\n\n\n\n

Experience<\/strong><\/p>\n\n\n\n

\u2022Minimum 1 year Contact Centre experience
\u2022Minimum 1 year customer facing retail experience
\u2022Must be fluent (Read, Speak & understand) in one of the following languages \u2013 Afrikaans, Sesotho or IsiZulu<\/p>\n\n\n\n

Functional Competencies<\/strong><\/p>\n\n\n\n

\u2022Capfin Product
\u2022Capfin Business Processes
\u2022Capfin Organization Structure
\u2022Capfin Policies and Processes
\u2022Basic Numerical Principles
\u2022Computer Literate
\u2022Understanding of regulatory legislation (NCA AND POPIA)<\/p>\n\n\n\n

Behavioural Competencies<\/strong><\/p>\n\n\n\n

\u2022Collaboration
\u2022Resilience
\u2022Customer Focus
\u2022Quality and Detail Orientation
\u2022Problem Solving
\u2022Professionalism\/Good Work Ethic
\u2022Conflict Resolution<\/p>\n\n\n\n

Should you not receive a response within 4 weeks of your application, please consider your application to be unsuccessful.

By submitting your application, you are giving Capfin implicit consent to the storage and processing of your personal information.

Capfin is committed to creating equal employment opportunities.<\/p>\n\n\n\n

WORK LEVEL<\/strong>
Junior
JOB TYPE<\/strong>
Permanent
SALARY<\/strong>
Market Related
EE POSITION<\/strong>
Yes
LOCATION<\/strong>
Northern Suburbs – Cape<\/p>\n\n\n\n

Apply Here: Contact Centre Consultant<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

CONTACT CENTRE CONSULTANT X2 (NORTHERN SUBURBS – CAPE) REFERENCE NUMBER: CF-49 DESCRIPTION We have an opportunity for a skilled Contact Centre Consultant in the Customer Services Department. As a Contact Centre Consultant, you would be required to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51],"tags":[],"class_list":["post-1804","post","type-post","status-publish","format-standard","hentry","category-contact-centre","entry"],"_links":{"self":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=1804"}],"version-history":[{"count":1,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1804\/revisions"}],"predecessor-version":[{"id":1805,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1804\/revisions\/1805"}],"wp:attachment":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=1804"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/categories?post=1804"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/tags?post=1804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}