{"id":1214,"date":"2023-10-18T06:43:27","date_gmt":"2023-10-18T06:43:27","guid":{"rendered":"https:\/\/sendcv.creativemindz.co.za\/?p=1214"},"modified":"2023-10-18T06:43:28","modified_gmt":"2023-10-18T06:43:28","slug":"administrator-6","status":"publish","type":"post","link":"https:\/\/sendcv.creativemindz.co.za\/index.php\/2023\/10\/18\/administrator-6\/","title":{"rendered":"Administrator"},"content":{"rendered":"\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"727\" data-id=\"1215\" src=\"https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Discovery-Health-vector-logo-1024x727.png\" alt=\"\" class=\"wp-image-1215\" srcset=\"https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Discovery-Health-vector-logo-1024x727.png 1024w, https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Discovery-Health-vector-logo-300x213.png 300w, https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Discovery-Health-vector-logo-768x545.png 768w, https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Discovery-Health-vector-logo-1536x1091.png 1536w, https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Discovery-Health-vector-logo.png 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p><strong>Business Unit:&nbsp;&nbsp;<\/strong>Discovery Invest<\/p>\n\n\n\n<p><strong>Function:&nbsp;&nbsp;<\/strong>Administration and Office Support<\/p>\n\n\n\n<p><strong>Date:&nbsp;&nbsp;<\/strong>17 Oct 2023<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.discovery.co.za\/gallery\/template-resources\/banners\/general\/smartpeople-recruit.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong>Key outputs<\/strong><\/p>\n\n\n\n<p><br>The successful incumbent will be responsible for but not limited to the following:<\/p>\n\n\n\n<p><br>\uf0d8 To check all relevant required documents is received eg correct application forms, valid bank statement, signed quote<\/p>\n\n\n\n<p>\uf0d8 Ability to ensure compliance check is completed<\/p>\n\n\n\n<p>\uf0d8 To capture NB applications<\/p>\n\n\n\n<p>\uf0d8 To capture on Quality centre any possible fix or system issues such as match the rates to NB quote<\/p>\n\n\n\n<p>\uf0d8 Request outstanding information either telephonically or email<\/p>\n\n\n\n<p>\uf0d8 To issues NB quotes<\/p>\n\n\n\n<p>\uf0d8 Follow up on outstanding requirements<\/p>\n\n\n\n<p>\uf0d8 Maintain SLA within processing pools<\/p>\n\n\n\n<p>\uf0d8 Make recommendations for improvements to the system used in the department and testing system functionality after enhancements are made to the system<\/p>\n\n\n\n<p>\uf0d8 Required to have excellent written and verbal communications skills<\/p>\n\n\n\n<p>\uf0d8 Ability to switch roles and perform multiple tasks within the team<\/p>\n\n\n\n<p>\uf0d8 Amend and update QA errors report when necessary<\/p>\n\n\n\n<p>\uf0d8 To Capture, Quality Assure and activate new investments, issue the relevant policy schedules, and assist with queries relating to the process<\/p>\n\n\n\n<p>\uf0d8 Strong product knowledge<\/p>\n\n\n\n<p>\uf0d8 Monthly assessment need to meet minimum target of 90%<\/p>\n\n\n\n<p><strong>1. Technical Competencies:&nbsp;<\/strong><\/p>\n\n\n\n<p>Expert knowledge and understanding of Discovery Invest products<\/p>\n\n\n\n<p><strong>1.1&nbsp; Assessment Criteria:<\/strong>&nbsp;<\/p>\n\n\n\n<p>Demonstrates ability to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Explain the business rules associated with each product<\/li>\n\n\n\n<li>Process work accurately by applying the business rules for the specific product\/benefit<\/li>\n\n\n\n<li>Resolve telephonic queries by providing accurate product information to the franchises and brokers&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>1.2 Sources of feedback:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality Assurance:<\/li>\n\n\n\n<li>Team Leader<\/li>\n\n\n\n<li>Franchises<\/li>\n\n\n\n<li>Brokers<\/li>\n\n\n\n<li>Policyholders<\/li>\n\n\n\n<li>Internal Audit<\/li>\n<\/ul>\n\n\n\n<p><strong>2. Technical Competencies:&nbsp;<\/strong><\/p>\n\n\n\n<p>Knowledge and understanding of Long-Term Insurance Legislation<\/p>\n\n\n\n<p><strong>2.1 Assessment Criteria:<\/strong><\/p>\n\n\n\n<p>Demonstrate ability to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;Explain the relevant legislation and its application to queries<\/li>\n\n\n\n<li>&nbsp;Apply the relevant legislation when resolving queries<\/li>\n<\/ul>\n\n\n\n<p><strong>2.2 Sources of feedback:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality Assurance Team<\/li>\n\n\n\n<li>Team Leader<\/li>\n\n\n\n<li>&nbsp;Franchises<\/li>\n\n\n\n<li>&nbsp;Brokers<\/li>\n\n\n\n<li>&nbsp;Policyholders<\/li>\n\n\n\n<li>&nbsp;Internal Audit<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Technical Competencies:<\/strong><\/p>\n\n\n\n<p>Expert knowledge and understanding of systems applications used in the role<\/p>\n\n\n\n<p><strong>3.1 Assessment Criteria:<\/strong><\/p>\n\n\n\n<p>Demonstrate ability to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the appropriate systems applications to produce outputs and resolve queries<\/li>\n<\/ul>\n\n\n\n<p><strong>3.2 Source of feedback:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality Assurance<\/li>\n\n\n\n<li>Team Leader<\/li>\n\n\n\n<li>Franchises<\/li>\n\n\n\n<li>&nbsp;Brokers<\/li>\n\n\n\n<li>&nbsp;Policyholders<\/li>\n\n\n\n<li>Internal Audit<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Technical Competencies:<\/strong><\/p>\n\n\n\n<p>Use of new business software<\/p>\n\n\n\n<p><strong>4.1 Assessment Criteria:<\/strong><\/p>\n\n\n\n<p>Demonstrates ability to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use SMAD (DFC)<\/li>\n\n\n\n<li>Use Web QA<\/li>\n\n\n\n<li>Use paradigm<\/li>\n<\/ul>\n\n\n\n<p><strong>4.2 Sources of feedback:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality Assurance<\/li>\n\n\n\n<li>Team Leader<\/li>\n<\/ul>\n\n\n\n<p><strong>1. Non- technical Competencies:&nbsp;<\/strong><\/p>\n\n\n\n<p>Customer Service Orientation<\/p>\n\n\n\n<p><strong>1.1 Behavioral indicators:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offers appropriate service to match customer\u2019s queries in a manner that elicits acceptance<\/li>\n\n\n\n<li>Uses an acceptable code of conduct as a basis for dealing with difficult or unethical behavior from others (racial taunts, sexual harassment and lying)<\/li>\n\n\n\n<li>Uses polite but firm language in order to conclude a lengthy phone call<\/li>\n<\/ul>\n\n\n\n<p><strong>1.2 Sources of feedback:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality Assurance<\/li>\n\n\n\n<li>Team Leader<\/li>\n<\/ul>\n\n\n\n<p><strong>2. Non- technical competencies:<\/strong><\/p>\n\n\n\n<p>Conflict handling<\/p>\n\n\n\n<p><strong>2.1 Behavioral indicators:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Surfaces problems and provides recommendations for solving them to the appropriate people<\/li>\n\n\n\n<li>Settles disputes by finding common ground between parties with minimum disruption<\/li>\n<\/ul>\n\n\n\n<p><strong>2.2 Sources of feedback:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality Assurance<\/li>\n\n\n\n<li>Team Leader<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Non-technical competencies:<\/strong><\/p>\n\n\n\n<p>Speaking\/verbal expression<\/p>\n\n\n\n<p><strong>3.1 Behavioral indicators:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comes to the point in a direct yet appropriate manner<\/li>\n\n\n\n<li>Uses appropriate simple language (no slang or jargon)<\/li>\n<\/ul>\n\n\n\n<p><strong>3.2 Sources of feedback:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality Assurance<\/li>\n\n\n\n<li>Call Assessments<\/li>\n\n\n\n<li>Team members<\/li>\n\n\n\n<li>Customers<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Non-technical competencies:<\/strong><\/p>\n\n\n\n<p>Results orientation<\/p>\n\n\n\n<p><strong>4.1 Behavioral indicators:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Follows through on customer requirements until a successfully concluded result is achieved.<\/li>\n\n\n\n<li>Result is accurate, complete and delivered timeously<\/li>\n<\/ul>\n\n\n\n<p><strong>4.2 Sources of feedback:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quality Assurance<\/li>\n\n\n\n<li>Team Leader<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Non-technical competencies:<\/strong><\/p>\n\n\n\n<p>Assertiveness<\/p>\n\n\n\n<p><strong>5.1 Behavioral indicators:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A positional viewpoint without being dogmatic<\/li>\n<\/ul>\n\n\n\n<p><strong>5.2 Sources of feedback:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;Quality Assurance<\/li>\n\n\n\n<li>Team Leader<\/li>\n<\/ul>\n\n\n\n<p><strong>6. Non-technical competencies:<\/strong><\/p>\n\n\n\n<p>Time Management<\/p>\n\n\n\n<p><strong>6.1 Behavioral indicators:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Meet deadlines<\/li>\n\n\n\n<li>Attend meetings-if not able to, apology should be send prior to the meeting.<\/li>\n\n\n\n<li>Prioritise work according to importance<\/li>\n<\/ul>\n\n\n\n<p>EMPLOYMENT EQUITY \u00a0\u00a0<br>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<br>The Company\u2019s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.<\/p>\n\n\n\n<p><a href=\"https:\/\/careers.discovery.co.za\/job\/Sandton-1-Discovery-Place-Administrator-Gaut\/994941001\/\">Apply Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business Unit:&nbsp;&nbsp;Discovery Invest Function:&nbsp;&nbsp;Administration and Office Support Date:&nbsp;&nbsp;17 Oct 2023 Key outputs The successful incumbent will be responsible for but not limited to the following: \uf0d8 To check all relevant required documents is received eg correct application forms, valid bank statement, signed quote \uf0d8 Ability to ensure compliance check is completed \uf0d8 To capture NB [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[66],"tags":[],"class_list":["post-1214","post","type-post","status-publish","format-standard","hentry","category-administrator","entry"],"_links":{"self":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=1214"}],"version-history":[{"count":1,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1214\/revisions"}],"predecessor-version":[{"id":1216,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1214\/revisions\/1216"}],"wp:attachment":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=1214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/categories?post=1214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/tags?post=1214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}