{"id":1127,"date":"2023-10-10T08:49:34","date_gmt":"2023-10-10T08:49:34","guid":{"rendered":"https:\/\/sendcv.creativemindz.co.za\/?p=1127"},"modified":"2023-10-10T08:49:35","modified_gmt":"2023-10-10T08:49:35","slug":"call-center-operator","status":"publish","type":"post","link":"https:\/\/sendcv.creativemindz.co.za\/index.php\/2023\/10\/10\/call-center-operator\/","title":{"rendered":"Call Center Operator"},"content":{"rendered":"\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" data-id=\"1128\" src=\"https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Komatsu-Symbol-1024x576.png\" alt=\"\" class=\"wp-image-1128\" srcset=\"https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Komatsu-Symbol-1024x576.png 1024w, https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Komatsu-Symbol-300x169.png 300w, https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Komatsu-Symbol-768x432.png 768w, https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Komatsu-Symbol-1536x864.png 1536w, https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Komatsu-Symbol-2048x1152.png 2048w, https:\/\/sendcv.creativemindz.co.za\/wp-content\/uploads\/2023\/10\/Komatsu-Symbol-800x450.png 800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<p><strong>Call Center Operator<\/strong><\/p>\n\n\n\n<p><strong>Location:\u00a0<\/strong>Wadeville, Germiston, ZA, 1428<\/p>\n\n\n\n<p><strong>Req ID:&nbsp;&nbsp;<\/strong>28116<\/p>\n\n\n\n<p><strong>Onsite&nbsp;or&nbsp;Remote:&nbsp;&nbsp;<\/strong>Onsite Position<\/p>\n\n\n\n<p>Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including&nbsp;TimberPro, Joy, P&amp;H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.<\/p>\n\n\n\n<p><strong>Job Overview<\/strong><\/p>\n\n\n\n<p>The position will be based at&nbsp;<strong>Wadeville<\/strong>&nbsp;and the incumbent will report to the&nbsp;<strong>Supervisor \u2013 Call Centre.<\/strong><\/p>\n\n\n\n<p>Expediting breakdowns, from start to finish and maintaining the breakdown register.<\/p>\n\n\n\n<p>Communicating with all business units and sales representatives to resolve customer issues.<\/p>\n\n\n\n<p><strong>Key Job Responsibilities<\/strong><\/p>\n\n\n\n<p><strong><u>Job Specification (not totally inclusive)<\/u><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answering of customer calls;<\/li>\n\n\n\n<li>Expediting breakdowns, from start to finish and maintaining the breakdown register;<\/li>\n\n\n\n<li>Daily receiving of customer orders on Proxy;<\/li>\n\n\n\n<li>Creation of sales orders on SAP;<\/li>\n\n\n\n<li>Daily actioning of customers RFQ\u2019s;<\/li>\n\n\n\n<li>Creating of service notifications for CEP units on order (inclusive of PNC functions);<\/li>\n\n\n\n<li>Resolving breakdowns with no stock;<\/li>\n\n\n\n<li>Communicating with all business units and sales representatives to resolve customer issues.<\/li>\n\n\n\n<li><\/li>\n\n\n\n<li>Qualifications\/Requirements<\/li>\n\n\n\n<li><strong><u>Minimum Skills and experience required<\/u><\/strong><\/li>\n\n\n\n<li>Grade 12 or equivalent;<\/li>\n\n\n\n<li>Experience in a customer service call centre environment will be an added advantage;<\/li>\n\n\n\n<li>SAP proficiency;<\/li>\n\n\n\n<li>Proficient in MS Office Package: Excel;<\/li>\n\n\n\n<li>Driver\u2019s license and own reliable transport.<\/li>\n\n\n\n<li>Additional Information<\/li>\n\n\n\n<li><strong><u>Behavioral Competencies required<\/u><\/strong><\/li>\n\n\n\n<li>Customer orientated;<\/li>\n\n\n\n<li>Self-motivated energetic individual;<\/li>\n\n\n\n<li>Must be willing to work shifts;<\/li>\n\n\n\n<li>Working without supervision;<\/li>\n\n\n\n<li>Able to work under pressure focused on accuracy;<\/li>\n\n\n\n<li>Mindful of continuous cost saving and working accordingly;<\/li>\n\n\n\n<li>Familiar with the Komatsu Way culture.<\/li>\n\n\n\n<li>Key Performance Behaviors<\/li>\n\n\n\n<li>Effective Relationships<\/li>\n\n\n\n<li>Critical Thinking<\/li>\n\n\n\n<li>Service Orientation<\/li>\n\n\n\n<li>Drive for Results<\/li>\n\n\n\n<li>Accountability Culture<\/li>\n\n\n\n<li>Adaptability<\/li>\n\n\n\n<li>Business Acumen<\/li>\n\n\n\n<li>Collaboration<\/li>\n\n\n\n<li>Communication<\/li>\n\n\n\n<li>Courageous Authenticity<\/li>\n\n\n\n<li>Customer Focus<\/li>\n\n\n\n<li>Emotional Intelligence<\/li>\n\n\n\n<li>Influence<\/li>\n\n\n\n<li>Innovation<\/li>\n\n\n\n<li>Operational Excellence<\/li>\n\n\n\n<li>Problem Solving<\/li>\n\n\n\n<li>Results Driven<\/li>\n\n\n\n<li>Technical \/ Functional Skills<\/li>\n<\/ul>\n\n\n\n<p>Applicants whose skills, competencies and experience best match the above requirements will be invited for an interview<\/p>\n\n\n\n<p><a href=\"https:\/\/komatsu.jobs\/job\/Wadeville%2C-Germiston-Call-Center-Operator-1428\/1082359400\/\">Apply Now<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call Center Operator Location:\u00a0Wadeville, Germiston, ZA, 1428 Req ID:&nbsp;&nbsp;28116 Onsite&nbsp;or&nbsp;Remote:&nbsp;&nbsp;Onsite Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[95],"tags":[],"class_list":["post-1127","post","type-post","status-publish","format-standard","hentry","category-call-center","entry"],"_links":{"self":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=1127"}],"version-history":[{"count":1,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1127\/revisions"}],"predecessor-version":[{"id":1129,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/posts\/1127\/revisions\/1129"}],"wp:attachment":[{"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=1127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/categories?post=1127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sendcv.creativemindz.co.za\/index.php\/wp-json\/wp\/v2\/tags?post=1127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}