- ADMINISTRATOR – NETCARE EDUCATION EASTERN CAPE CAMPUS
- Receptionist – Akeso Arcadia Clinic
- Ward Clerk / Ward Secretary – Akeso Arcadia Clinic
- Admin Controller – Medicross Roodepoort
- Reception Team Leader – Medicross Germiston
- Receptionist – Medicross Monument
- Emergency Care Practitioner (ECP) – Emergency Care Practitioner (ECP)
- Emergency Care Practitioner (ECP) – Sunward Park Hospital
- Electrician – Netcare Rehabilitation Hospital
- Receptionist – Netcare Femina Hospital
- Credit Controller – Netcare Ferncrest Hospital
- Human Resources Assistant – Netcare N1 City Hospital
ADMINISTRATOR – NETCARE EDUCATION EASTERN CAPE CAMPUS
Role title: ADMINISTRATOR
Division: EDUCATION
Location: NETCARE EDUCATION EASTERN CAPE CAMPUS
Reporting structure: PROGRAMME MANAGER
Role summary
The Administrator is responsible for assisting with the systems and processes of the Campus and to offer a supportive function to the Programme Manager and Campus staff members of Netcare Education. The
Administrator is also responsible for the IT support to students and academic staff. The incumbent will further assume responsibility for the Administrative function of Netcare Education courses including all non-academic processes and projects.
Key work output and accountabilities
- Maintain professional telephone etiquette.
- Assist visitors and students with queries.
- Provide information on programmes offered at the Campus to prospective students.
- Logistics management including venues, course material, student packs.
- Preparation of documentation for student registration
- Telephone and e-mail replies to enquiries.
Academic staff support:
- Perform administrative tasks as required.
- Assist with invigilation during assessments.
- Provide academic staff with necessary teaching aids as required.
- Send out agenda for meetings.
- Taking of minutes of meetings.
- Attendance registers of students.
- Support to students to access on-line assessments effectively.
- Assist during Seminars/ Workshops.
- Order student study-material.
- Generate student reports as required.
- Communication to stakeholders and students.
- Conduct student and stakeholder surveys.
Campus Manager support:
- Manage diary, secretarial and related responsibilities of the Campus Manager.
- Make travel bookings and arrangements.
- Placing orders to ensure effective service to students.
- Screen calls and escalate queries when necessary.
- Assist in the preparation, co-ordination and attendance of functions, events and activities including Graduation.
- Assist with Expo’s, open days and Marketing events.
- Maintain effective stakeholder relationships.
- Participate in client relation activities and strive to maintain existing client relationships.
- Communicate with students, colleagues and stakeholders by representing Netcare Education in a positive, professional manner
Student administration:
- Accurate capturing of data on the student Learner Management System
- Accurate capturing of data on HR system.
- Recording of all student applications.
- Administration of correspondence to applicants.
- Filing of all documents in relevant files.
- Ensure all administrative documents and student contracts uploaded on Learner management system.
- Preparation of documents for HWSETA.
- Conduct student file audits.
Education
- Grade 12 or equivalent NQF level 4 qualification.
- Administrative Diploma/ Degree/Certificate.
Work experience
- 1–2 years experience in an administrative role.
- Customer Service experience.
Knowledge
- Computer Literacy on Intermediary level: MS Word, Excel and Power Point, Outlook. Internet.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to /
LindokuhleZwane2@netcare.co.za/ Sweetness.Zana@netcare.co.za
Receptionist – Akeso Arcadia Clinic
Role title: Receptionist
Division: Akeso
Location: Akeso Arcadia Clinic
Reporting structure: Admin and Finance Manager
Role summary
The Receptionist is responsible for answering phones, receiving and directing visitors, booking consulting rooms, assist with admissions and assist with ad-hoc administrative functions as required.
Key work output and accountabilities
Operational Excellence
- Co-ordination of diaries for various professionals.
- Room bookings and co-ordination.
- Assist with taking of payments.
- Accurate liaison with nursing department regarding patient matters.
- Ensure seamless patient flow to practitioners.
- Answer telephone calls.
- Assist with general administration duties.
- Direct the public to correct areas in the clinic.
- Provide information regarding programmes and services at the clinic.
- Deal with admissions, walk-in queries and pre-authorisations.
- Must be willing to work evening shifts, weekend shifts and public holiday shifts.
Education
- Grade 12 or equivalent NQF Level 4 qualification
Work experience
- Previous Reception Experience
Knowledge
- Computer Literacy
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pta.recruitment@akeso.co.za
Ward Clerk / Ward Secretary – Akeso Arcadia Clinic
Role profile
Role title: Ward Clerk / Ward Secretary
Division: Akeso Division
Location: Akeso Arcadia Clinic
Reporting structure: Admin and Finance Manager
Role summary
The Ward Clerk / Ward Secretary is responsible for full co-ordination of all administration within the Ward / Nursing Department. The Ward Clerk/ Ward Secretary is also responsible for receiving all new patients, visitors, and doctors in the ward and to make them feel welcome. The incumbent will further be required to assist the ward staff and the Unit Manager.
Telephone Etiquette
- Answers the telephone in a friendly and professional manner and deal with enquiries.
- Take messages and communicating these to the relevant staff members / patients and doctors
Bed Bookings
- Admit the patient into the ward
- Ensure all new admissions are on the patients name board with the time and date of theatre
Admissions
- Welcome the patient
- Take the patient to his/her room
- Ensure the patient receives a ward information form
- Place the required stickers in the bulletin book
Transfers
- Ensure suitable arrangements are made with the ward that patient is being transferred to or from
- Ensure the transfer form is completed
- Inform the relevant nursing staff about transfer arrangement
- Ensure the doctor and the patients families are informed of the transfer
Education
Required:
- Grade 12 or equivalent NQF Level 4 Qualification
Preferred: - Secretarial qualification
Work experience
Required:
- 2-3 years’ experience in an administration or secretarial position preferably in a hospital/nursing environment
- Experience in psychiatry and addictions arena beneficial
Knowledge
- Computer literate in Microsoft Office, Google
- Attention to detail
- Friendly disposition
- Knowledge of ICD 10 codes
- Previous experience in liaison with medical aids
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pta.recruitment@akeso.co.za
Admin Controller – Medicross Roodepoort
Division: Netcare Primary Care Division
Location: Medicross Roodepoort
Department: Administration
Closing Date: 9 July 2024
Role Summary and key work output and accountabilities
As the Admin Controller, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst
living our values of care, truth, participation, compassion, and dignity.
The Admin Controller has an overall responsibility to provide professional service to all customers in line with the Netcare strategic themes and for
monitoring and maintaining acceptable and accurate administration of the allocated business units. Furthermore, the incumbent is responsible for
sending out notices and the collection of overdue accounts, as well as resolving any queries.
The incumbent is further responsible to minimize the financial exposure to the business with regards to credit extended and to render exceptional
professional services to all patients and customers.
A detailed job description will be discussed with successful candidates.
Inherent Requirements
You must have Matric or equivalent NQF level 4 qualification.
A Higher certificate or diploma in Accounting/Finance/Business
Administration at NQF level 6 will be advantageous.
3- 5 years’ experience as a credit or debtors’ controller in a Healthcare environment i.e. Clinic or hospital and SAP ISH experience.
Interested candidates who meet the above criteria are requested to e-mail
a detailed CV to pcdrecruitment@netcare.co.za
Reception Team Leader – Medicross Germiston
Role Title: Reception Team Leader
Division: Netcare Primary Care Division
Location: Medicross Germiston
Department: Reception
Closing Date: 10 July 2024
Role Summary and key work output and accountabilities
As a Reception Team Leader, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of care, truth, participation, compassion, and dignity.
The Reception Team Leader has an overall responsibility to provide professional service to all customers in line with the Netcare strategic
themes.
The incumbent is further responsible for answering phones, patient scheduling and registration, charge entries, work queues, payment posting,
batch balancing and cash reconciliation and balancing. Also acts in a supervisory function to other reception employees.
A detailed job description will be discussed with successful candidates.
Inherent Requirements
You must have Matric or equivalent NQF level 4 qualification.
A Higher certificate or diploma in Accounting/Finance/Business
Administration at NQF level 5.
Minimum of 3 years receptionist experience in healthcare or clinic setting and SAP ISH experience.
Interested candidates who meet the above criteria are requested to e-mail
a detailed CV to pcdrecruitment@netcare.co.za
Receptionist – Medicross Monument
Role Title: Receptionist
Division: Netcare Primary Care Division
Location: Medicross Monument
Department: Medical
Closing Date: 09 July 2024
Role Summary and key work output and accountabilities
Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach
to primary healthcare of the highest quality and is underpinned by our professional service.
The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the Clinic.
The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders.
As a receptionist, you are required to be a Brand Ambassador by providing the best and safest person-centered quality customer service whilst living
our values of CARE, TRUTH, PARTICIPTION, COMPASSION and DIGNITY. The incumbent will be required to provide quality customer services aligned to the overall business strategy, which is inclusive of administrative, switchboard, billing and pay point responsibilities.
A detailed job description will be discussed with successful candidates.
Inherent Requirements
Matric or equivalent NQF level 4 qualification.
Higher certificate – NQF level 5.
Previous reception experience (minimum 1 – 2 years) in hospital/clinic
environment.
Intermediate computer skills (MS Word, Outlook, Excel).
Knowledge of Medical Schemes.
Interested candidates who meet the above criteria are requested to e-mail
a detailed CV to pcdrecruitment@netcare.co.za
Emergency Care Practitioner (ECP) – Emergency Care Practitioner (ECP)
Role title: Emergency Care Practitioner (ECP)
Division: Netcare 911
Location: Netcare Linmed Hospital
Reporting structure: Operations Manager
Role summary
Provide quality patient care aligned to the scope of practice. Represent Netcare 911 as a true brand ambassador by upholding the Netcare values of care, dignity, truth, participation and compassion.
Promote improved operational performance and patient experience through quality delivery of services and patient interaction, by subscribing to the highest level of integrity and professionalism. Engage relevant stakeholders to ensure that operational efficiencies and on scene management is coordinated to improve patient outcomes.
Key work output and accountabilities
Patient assessment, management and customer care
Ongoing Customer satisfaction
Patient assessment, management and customer care
Ongoing Customer satisfaction
Accurate administration and record keeping
Quality assurance to maintain work standards and integrity of data reporting
Effective control of vehicle and equipment
Compliance to Health and Safety Regulations
Adherence to HPCSA protocols & CPD Compliance
Compliance with company policies and standard operating procedures
Stakeholder management
Operational coordination of Netcare 911 Resources on scenes
Coaching and mentoring of Operational EMS employees
Assist with medication ordering, management and security of medication movement.
Self- Management and development
Managing work: Managing ones time and resources to ensure that work is completed efficiently.
Skills profile
Education
Current registration with the Professional Board of Emergency Care at the Health Professions Council of
South Africa (HPCSA) as an Emergency Care Practitioner (BTech/BHSc)
ACLS, PALS, ITLS and AHP current
Work experience
> 2 Years post-graduate patient care experience in an operational environment is essential.)
Knowledge
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Simphiwe.Ngobese@netcare.co.za
Emergency Care Practitioner (ECP) – Sunward Park Hospital
Role title: Emergency Care Practitioner (ECP)
Division: Netcare 911
Location: Sunward Park Hospital
Reporting structure: Operations Manager
Role summary
Provide quality patient care aligned to the scope of practice. Represent Netcare 911 as a true brand
ambassador by upholding the Netcare values of care, dignity, truth, participation and compassion.
Promote improved operational performance and patient experience through quality delivery of services and patient interaction, by subscribing to the highest level of integrity and professionalism. Engage relevant stakeholders to ensure that operational efficiencies and on scene management is coordinated to improve patient outcomes
Key work output and accountabilities
Patient assessment, management and customer care
Ongoing Customer satisfaction
Patient assessment, management and customer care
Ongoing Customer satisfaction
Accurate administration and record keeping
Quality assurance to maintain work standards and integrity of data reporting
Effective control of vehicle and equipment
Compliance to Health and Safety Regulations
Adherence to HPCSA protocols & CPD Compliance
Compliance with company policies and standard operating procedures
Stakeholder management
Operational coordination of Netcare 911 Resources on scenes
Coaching and mentoring of Operational EMS employees
Assist with medication ordering, management and security of medication movement.
Self- Management and development
Managing work: Managing ones time and resources to ensure that work is completed efficiently.
Building Customer Loyalty: Effectively meeting customer needs, building productive customer
relationships, taking responsibility for customer satisfaction and loyalty.
Education
Current registration with the Professional Board of Emergency Care at the Health Professions Council of
South Africa (HPCSA) as an Emergency Care Practitioner (BTech/BHSc)
ACLS, PALS, ITLS and AHP current
Work experience
> 2 Years post-graduate patient care experience in an operational environment is essential.
Knowledge
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
nobuhle.nkosi@netcare.co.za
Electrician – Netcare Rehabilitation Hospital
Role title: Electrician
Division: Hospital Division
Location: Netcare Rehabilitation Hospital
Reporting structure: Technical Services Manager
Role summary
The Electrician is responsible for the electrical reticulation of the facility, as prescribed in the OSH-Act as the responsible person.
Electrical physical asset maintenance
- Responsible for all reactive and preventive maintenance as per Netcare policies and procedures.
- Perform maintenance tasks as stipulated in “Equipment Type Skills Assessment TGL v1.1”.
- Perform a stand-by function in accordance to Netcare policies and procedures.
- Conduct work in Medical 2 location areas or specialized areas under general control of a registered person in such an area.
Reporting - Report on the condition and functionality of all electrical physical assets.
- Provide training, guidance, assistance and inspections with the electrical artisan’s and artisan assistants on technical issues and matters that will assist them with their day to day activities.
Quality control - Ensure all reactive and preventive maintenance is affected to industry standards and norms.
Project based functions - Install and commission electrical projects as per regulatory and statutory regulations.
Personal and professional development - Assume responsibility for own personal and professional development.
- Keep up to date with Netcare’s evolving policies and procedures.
- Ensure professional conduct at all times.
Education
Essential
- A National Trade Diploma.
- Electrical Installation License.
- NQF level 5 Engineering qualification or higher.
- Knowledge of the Occupational Health and Safety Act’s regulations relating to machinery.
- Knowledge of the R158 building regulations, specifically with regards to hospitals, theatres and industrial kitchens.
Preferred
- Member of the South African Federation of Hospital Engineers (SAFHE).
Work experience
Essential
- Minimum three years’ experience on electrical / electronic installation / maintenance
- A good working knowledge of electrical reticulation and emergency power systems.
Preferred - Computer literate in MS Office.
Knowledge - Familiar with the relevant regulatory and statutory regulations
Interested candidates who meet the above criteria are requested to e-mail a detailed CV and internal
application form to RehabRecruitment@netcare.co.za using the reference Elect202407 in the subject line of your email.
Receptionist – Netcare Femina Hospital
Role title: Receptionist
Division: Hospital Division
Location: Netcare Femina Hospital
Reporting structure: Reception Manager
Role summary
The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the hospital. The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders.
Key work output and accountabilities
- Admitting patients into the Hospital which includes Pre-Admissions in a timely, professional manner.
- Accurate recording of patient information into the system.
- Validation of the information received in the admission of the patient.
- With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co payments to ensure that the business financial risk is adequately managed.
- Obtain and appropriately store all the necessary documentation if not done online ie Netcare MobileApp or MNO.
- Ensure all payments or letters of guarantee are received prior to admission.
- Obtain and follow up on authorisations required for patient admission.
- Obtain signatures on the relevant documentation / Terms and Conditions explained if not done online i.e. Netcare MobileApp or MNO.
- Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.
- Receive payments in the form of cash and credit cards.
- Generate accurate receipt for all payments received and ensure that the receipt made out for the correct value, method of payment and to the person making the payment.
- Drop all money received into the drop safe.
Education
Grade 12 or equivalent NQF Level 4 Qualification.
Computer proficiency
Work experience
Previous experience in a hospital environment.
SAP ISH Experience
Experience in a customer service role (preferred)
Knowledge
Previous experience in a hospital environment.
SAP ISH Experience
Experience in a customer service role (preferred)
Knowledge of medical aid scale of benefits (preferred)
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
FeminaApplications@netcare.co.za
Credit Controller – Netcare Ferncrest Hospital
Role title: Credit Controller
Division: Hospital Division
Location: Netcare Ferncrest Hospital
Reporting structure: Reception Manager
Role summary
The Credit controller (WCA/Private/Foreign) is responsible to ensure that all COID, private and foreign cases meet the admission criteria and is responsible for; employers incident report (WCL4), first medical report (WCL2), the collation, scanning and attachment of all the necessary supporting documentation, through successful engagement with all relevant stakeholders in a timely and professional manner to ensure the successful collection of proceeds due.
Key work output and accountabilities
- Ensure compliance to CSA scores applicable to area, understand deviations, assess new ideas, implement an action plan with manager and report on outcomes (Triple Aim).
- Analyse error report on a weekly basis and action errors accordingly.
Agree and Implement action plans to ensure continuous business process and quality improvements. - Actively participate in achieving hospital WCA/private/ foreign Debtors Sales Outstanding targets.
- Ensure compliance to Netcare’s standard operating procedures applicable to credit control.
- Upon admission, and where applicable, process Medical Aid co-payment write off journals based on approvals received from Hospital General Manager – Addition
Adhere to patient privacy protocol in line with the Netcare standard operating procedure. - Provide proper explanation of Netcare’s terms and conditions, as required by Consumer Protection Act.
Comply with medical regulations with regard to P1 and emergency / trauma admissions. - Ensure all patient demographic information is accurately captured and in accordance with the Netcare standards.
- Ensure all associated documentation has been collected, filed and stored as per the Netcare standard operating procedures.
- Manage and monitor daily the COID worklist in SAP – Addition
- Obtain all necessary COID documents required for effective registration and submission of claims.
- Cooperate with the shared services team to ensure completion of the COID work flow process from registration to final billing and address all related queries.
Education
- Grade 12 or equivalent NQF 4 certificates.
Work experience
- Minimum 3 years’ credit control experience in the healthcare environment.
- Proven ability to provide superior Customer Service Experience
Knowledge
- Intermediate computer literacy: Excel, Word and Outlook.
- Comprehensive knowledge of SAP, or relevant software systems used by facility.
- Knowledge of relevant applications e.g. Umehluko, Guarantee of payment letters, estimations etc.
- Working knowledge COID Gazette rules and regulations.
- General understanding of COID/ private/ foreign documents required and billing rules.
- Comprehensive knowledge of admissions and credit control procedures.
- Understand patient confidentiality
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
bongi.mokwena@netcare.co.za
Human Resources Assistant – Netcare N1 City Hospital
Role title: Human Resources Assistant
Division: Hospital
Location: Netcare N1 City Hospital
Reporting structure: Human Resources Manager
Role summary
The Human Resources Assistant is required to perform a full generalist human resources function. This includes industrial relations, recruitment and selection, training, counseling, and the supervision of administration processes.
The incumbent is further required to meet tight deadlines, to be accurate, to follow policies and procedures and to interact with members of the staff, management, external companies/agencies associated with Netcare as well as members of the public.
Recruitment and selection
Compile advertisements in conjunction with line management
Advertise vacancies and complete shortlisting
Process all relevant documentation related to the recruitment and selection of staff
Liaise with external suppliers as required
Orientation and onboarding
Schedule employees for orientation
Assist with monitoring the probationary period of all new staff by issuing management with a certificate to complete at the end of the period, thereafter, producing the appropriate letters.
Recon induction attendance
Payroll
Ensure the collation and submission of documentation for payroll including dealing with all payroll related queries
Payroll input processing, terminations, and appointments
SANC deductions, Tax on Bonus, Retirement Fund options and contributions
Process Medical Aid applications
Ensure medical exits and appointment medical is done
Education
Grade 12 / Matric
A three-year Degree or a Diploma in human resources management or related studies
Work experience
Minimum of 1 – 2 years human resources generalist experience
Knowledge
Good working knowledge of the Basic Conditions of Employment Act
Computer literacy is essential
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Lauren.Jacobs@netcare.co.za; using reference in the subject line: HRA 07/2024