Job Description

RESPONSIBILITIES

Provide guidance, supervision and set an example for the team
Develop and guide team members in selling techniques, product knowledge, operational standards, customer service and visual merchandising standards
Ensure store is staffed according to agreed staffing schedules based on business requirements
Create a welcoming, inspirational, and personalised experience for all customers
Drive sales and turnover by motivating and inspiring the team members to achieve sales targets
Ensure visual merchandising standards create a beautiful store experience
Maintain a clean, neat, and tidy and fully replenished sales floor
Ensure stock levels, stock losses and shrinkage are effectively managed
Ensure all products are correctly priced with relevant Price stickers and /or signage
Ensure that stock take, and cycle count variance reports are checked, variances are investigated, and stock shortages or unbalanced stock information is escalated to the Area Manager
Ensure that point of sale and banking procedures are adhered to and raise any areas of concern with the Area Manager
Ensure all store standards and operations policies and procedures are adhered to
Effective execution of all operational activities within the store

REQUIREMENTS

A matric, grade 12 or equivalent certificate
A minimum of two years’ experience supervising a small team in a retail store
A passion for cosmetics, retail, and customer service
Knowledge of beauty and skincare products
Strong customer service orientation
A strong work ethic and hands-on attitude
Sound leadership skills
Ability to work a flexible schedule to meet operational needs
Ability to schedule staff rota and manage attendance Ability to plan and prioritize tasks
Basic proficiency with email and Excel
Good communication skills
Ability to remain calm and pleasant in pressurised situations
Ability to stand for long periods of time
Ability to demonstrate and promote products
Ability to create a buzz in your store that will motivate your team and encourage customers to come back and purchase more

Shop Assistant