Customer Service Learnership – Lebowakgomo
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za#METRET
Customer Service Learnership – Lebowakgomo (#32065) at Metropolitan Retail
Provide efficient support to the region by accurately capturing data and processing all the administrative tasks in accordance with agreed service level agreements
RESPONSIBILITIES AND WORK OUTPUTS
Timeously complete all administrative and reporting duties related to the role
Accurately capture and check new business documentation.
Collate, compile and distribute documents to the required standards within defined time-frames
Attend to all queries in a professional and friendly manner in order to provide an excellent client experience
Screen and route all queries received to appropriate stakeholders
Maintain the relevant office housekeeping standards
Escalate faults/errors on applications to Line Manager
Providing feedback on status of applications i.e. outstanding requirements and errors
Provide updates on how many applications issued and processed
Accurately capture client information on the relevant system
Compile and check the relevant document to process payments and policy amendments within service agreement and authority levels.
Ensuring client service level agreements are met and exceeded
Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence
Engage with client in a client centric manner in order to improve client retention and repeat business activities
Resolve client queries and follow up to ensure queries are resolved timeously and effectively
Process the relevant policy transactions per client interaction
Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisions
Accurately identify problems and proactively solve them
Attention to detail with good planning and time management Skills
Numerical reasoning ability and analytical Skills
Fluent Verbal and Written Communication and Comprehension in English
Stakeholder engagment and relationship management
EXPERIENCE AND QUALIFICATIONS
Grade 12 or an equivalent NQF4 qualification (all CV’s must include matric certificate / statement of results)
Must be unemployed, South African citizen aged between 18 and 35
Interest in sales and customer service is essential
The above-mentioned learnership is currently available at our Metropolitan Life Office based in Lebowakgomo, Limpopo.
Please submit your application via our Careers page on www.momentummetropolitan.co.za
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.
10 January 2022
[email protected] (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)
All positions will be filled in accordance with our Employment Equity plan.
We also encourage people with disabilities to apply.