Clerk: Call Centre FTC (B3).

CompanyAVBOB Mutual Assurance Society
Reference #100TEMP19
Published21/12/2021
Contract TypeContract
LocationPretoria, Gauteng, South Africa
IntroductionThe above-mentioned position is within the Call Centre Department
Job FunctionsCall Centre
IndustriesInsurance
SpecificationRESPONSIBILITIES INCLUDE:

•Receive and handle telephonic policy enquiries of various departments and action accordingly by:
oAddressing all outstanding requirements on new applications in the New Business Department.
oProviding enquiry numbers on claims to branches.
oFollow up on outstanding requirements in terms on unpaid claims.
oHandle enquiries in the Policy Services Department in terms of; loan surrender endorsements, duplicate policies, etc.
oFollow up with Premium Administration on non-payment of premiums, default payments and incorrect deductions.
oProvide feedback on outstanding accounts and refunds.
oRefer leads to Direct Marketing Department.
•Communicate with clients by email.
•Refer telephonic enquiries that require written response to the responsible department.
•Work on projects (Outbound and Inbound calls).
RequirementsQUALIFICATION REQUIRED FOR THE POSITION:

•Grade 12

THE IDEAL CANDIDATE SHOULD HAVE:

•1 Year working experience in the Insurance Industry.
•Good interpersonal and communication skills.
•Commitment to excellent customer care.
•Computer literacy.
•Previous experience in handling large volumes of telephonic enquiries.
•Excellent telephone etiquette.
•Good listening skills.
•Ability to work under pressure.
•Deadline driven.
•Must be fluent in English, Afrikaans (other languages will be an advantage).
•Problem solving skills.
•Excellent telephone etiquette.


It could be expected of successful candidates to work shifts (Saturdays and after hours on weekdays).
Job Closing Date28/12/2021
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